Cancellation policy

Lotion Candle Subscription Policy

This policy explains how the Comfy Cozy Home Lotion Candle Subscription works, including billing, shipping, changes and cancellations. By subscribing, you agree to these terms.

What you receive

  • Starter box ($45): seven 1 oz lotion candle tealights, one of each signature scent.
  • Monthly renewals ($18 each): one 12-cube lotion melt clamshell each month. Your free warmer (your choice of USB Wax Warmer in Black, Pink or White, or Tree Tealight Warmer) ships with your first monthly clamshell.
  • Shipping: free on your starter box and on every monthly renewal within the United States.

Billing

  • You are charged $45 when you place your order. Your subscription then renews automatically every month at $18, charged to the payment method on file, on the same day of the month as your original order.
  • We will email you a reminder about 5 days before each renewal.
  • Prices may change in the future. If they do, we will notify you by email before the new price applies to your subscription.

Choosing your scent
Each month you may choose the featured scent of the month or one of the seven starter scents. Reply to your reminder email, email hello@comfycozyhome.com, or add a note to your subscription in your account at least 3 days before your renewal date. If we don’t hear from you, we will send the featured scent of the month.

Minimum commitment
Your subscription has a 3-payment minimum: your $45 starter box plus your first two $18 monthly renewals. You can cancel or pause after your third payment.

Cancelling, pausing and changes

  • After your minimum is met, you can cancel or pause anytime from your account under Subscriptions, or by emailing hello@comfycozyhome.com.
  • To avoid being charged for the next renewal, cancel or pause before your renewal date. Charges already processed are not refunded.
  • You can update your payment method, shipping address and renewal date from your account at any time.
  • You can reactivate a cancelled or paused subscription anytime from your account.

Failed payments
If a renewal payment fails, we will email you and retry the charge up to 3 times, one day apart. If all attempts fail, your subscription will be cancelled automatically. You can update your payment method from your account to avoid this.

Returns and damaged items
Because every order is hand-poured and personal-care in nature, we cannot accept returns of opened or used products. If an item arrives damaged or incorrect, contact us at hello@comfycozyhome.com within 7 days of delivery and we will make it right with a replacement or store credit. See our Refund Policy and Shipping Policy for full details, including our summer shipping schedule.

Contact
Questions about your subscription? Email hello@comfycozyhome.com or call 336.990.1525.
Comfy Cozy Home, 142 Layne Clayton Road, Hurdle Mills, NC 27541